Friday, December 9, 2016

Customer Service at its BEST

I mentioned in an earlier post, that two beautiful (and expensive) rugs got damaged during shipping from India. They were in DHL's care, insured, but at the end DHL didn't take any responsibility for the holes in the rugs, even though they handled them door to door. Needless to say, I was very very dismayed. These were custom rugs for clients who waited for 4 months to get them. 

There were talks of repairing them, but at the end my manufacturer decided to REMAKE both rugs FREE OF CHARGE. You have to know that about 4-5 weavers work on a rug, especially a hand-knotted piece to achieve the beautiful weave that we admire, and it takes them MONTHS to complete the task. The COST of materials is HIGH, as they use New Zealand wool. The manufacturer is now shipping the rugs to me at his OWN EXPENSE which will cost about 1000 CAD. I'm so touched, I'd never been treated this well by any manufacturer. In the past, when I had problems, I was left to pick up the tab. I'm so grateful! I will still have to hire someone with a van to get the shipment from the airport, and I still have to give a discount to my client because of their inconvenience, but at least I didn't have to do it all alone. THANK YOU for the AMAZING CUSTOMER SERVICE!

Rhapsody Blue Rug 8x9

Monday, October 3, 2016

How DHL ruined my 2 rugs worth thousands

I had two beautiful custom rugs made for an interior designer client. After the long, almost 4 month wait, the rugs finally arrived! Excited to see them, I unpacked them and immediately my heart sank. 

Rhapsody rug in blue, 8x9 custom made for Tobi Brockway Interiors
Maze rug, 6x8 custom made for Tobi Brockway Interiors using Rober Allen's Merry Maze in Calypso fabric as the design
There were HOLES in both rugs, even a tear in one of them. I called my manufacturer immediately and as you can imagine he was not happy. These rugs take months to make and about 4-5 people work on one rug creating a masterpiece. Since the rugs were INSURED with DHL who picked them up and delivered them, he thought he had a good case. 

I spent days just taking pictures and sending them to both India and to the DHL office here in Canada. The images showed 7 holes in each rug and a larger the tear in one of the rugs. I had to lay out the packaging and matched up the holes on the rugs with the holes on the packaging. A pleasant lady called me and reassured me that she will be very helpful. She tried to explain to me that in India manufacturers might put NAILS in the rugs when they make them. I straightened her out that my manufacturer has international clients who they create high quality artistic rugs for. Why on Earth would they nail the rugs to make holes in them?? You would have to be a moron to do that. Then she blamed the manufacturer for not packaging the rugs correctly. The rugs were packaged with care, and the same way I always receive rugs from overseas with "USE NO HOOKS" tape all over the packages. 

At the end DHL determined that they were not liable for the damage. Now these rugs have to be shipped back to India for repair and then shipped back. This lady from DHL was so sweet, she told me that as soon as they're ready to be picked up, she'll make sure that DHL picks them up. After all, my manufacturer is a large company with a large account at DHL and they can just ship the rugs back and forth because they don't know how else to spend their money.  Sure lady, if you think you can get 3x the shipping out of my manufacturer, you're wrong! I think you just lost a large account. Congratulations! Great customer service serving ONLY yourself!

Immediately, I saw the damage on the tufted floral rug. The cotton backing really shows it. 

I'm grateful for my manufacturer's professional attitude for arranging the pickup, repairing these gorgeous rugs and shipping them back. Their great customer service is an amazing example of how to treat and keep your customers. DHL? Well, that's a different story. 

Tuesday, July 5, 2016

Wallpaper Panels and Framed Wallpaper

If you don't own your own home or find wallpapering a whole wall too overpowering or too expensive, there are a few crafty ways to display your favourite patterns as fun and colourful accents that can really make a room! You can install wallpaper inside wall moulding which creates a nice frame and adds a lot of dimension to the walls, you can frame wallpaper and you can also mount it on insulation board or foam core.

Camila from Effortless Style describes how they installed this Firm Living wallpaper on boards and framed it afterwards.

This beautiful design is from Maison 21

Interior design by Vanessa de Vargas

Tobi Fairley's Holiday House design

Judit Gueth Black Dragonfly wallpaper. Customer image. 

Wallpaper pasted on pink insulation boards via Apartment Therapy

And a great tutorial from Design Maze on how to mount wallpaper on foam core.

Friday, June 24, 2016

Yuzen Kimono Fabrics from Japan

Recently, I tried to create a pattern to enter in a competition offered by the Japan Textile Dyeing Joint Association, but I noticed it too late and didn't have enough time to complete the pattern. The main motif in my design was going to be the Japanese crane; they're such beautiful and graceful birds, I can see why they've inspired endless kimono fabric designs. I got to drawing the birds, but I still have to add the floral and geometric motifs. Now I have an idea for a nice wallpaper design! 
Japanese Cranes
As I was doing my research on Yuzen techniques, I came across this beautiful video. It's truly amazing, you definitely get an appreciation for all the work that goes into the making of an original Yuzen kimono. Enjoy!

Thursday, June 23, 2016

Garden features with succulents

I haven't tried to grow succulents yet, but it seems like they are perfect candidates for creative containers that will give an interesting feature for any patio, porch or garden. What exactly are succulents? Succulents are plants with thick leaves which store water, which makes them ideal to survive droughts (and people who don't water their plants that much......).

 I found a variety of them on Mayesh

Different kinds of succulents listed at Mayesh.

Here are a few creative ideas for succulent containers:

Succulents planted in a wagon wheel from Two Men and a Little Farm

I love this idea of plants in a frame

 This next one has a tutorial link on how to do the mesh and frame.
There is a tutorial at Sliptalk on how to do the frame

I love the succulent sphere design and it looks fairly simple to make
Another great tutorial from Garden Therapy. Stephanie has plenty of great ideas, tutorials and beautiful garden images on her blog. Here is a tutorial on how to make a succulent wreath.
Succulent wreath from Stephanie at Garden Therapy
Another nice idea with a re purposed chair

Where is that old meat grinder I have somewhere in a  cabinet??

Now I feel like running out to the store and getting a few simple containers for my projects!!

Tuesday, June 21, 2016

Coastal Chic

It's finally summer and we our minds can't help but wonder to the beach. We can almost hear the ocean waves and smell the salty breeze... A lot of us won't actually travel to the ocean, but we can still spice up our summer decor with a few ocean and sea inspired accessories.

For inspiration, I found a few interior designers who have designed ocean inspired rooms. I love the red accents in this room designed by Jessica Bennett Interiors.

Jessica Bennett Interiors
Jessica Bennett Interiors 

This bedroom is from Interior Philosophy. I love the calming and sophisticated colour scheme in this one.
Interior Philosophy
The next three images are from Tobi Fairley Interiors. All three show a nice arrangement of frames that are the same size and feature sea inspired images.

Tobi Fairley Interiors
Tobi Fairley Interiors
Tobi Fairley Interiors
There are several sellers on Etsy, who offer similar images. The first two are from Secret Harbor Designs.
Secret Harbor Designs on Etsy

 Something for your little ones' room from Two White Owls, also on Etsy.
Two White Owls
Stylish coastal inspired pillows from Pier 1 Imports

Pier 1 Imports

And a great selection of gorgeous nautical pillows from Chloe and Olive
Chloe and Olive
Chloe and Olive
And Seahorse wallpaper from, Judit Gueth Design - me. I have this design in 6 different colourways: Ocean, Coral, Sandstone, Starfish, Blue and Rose. They are printed on beautiful pearlized Mica paper, which gives them a subtle pearly sheen.

Seahorse wallpaper in Coral and Ocean
Seahorse wallpaper in Rose, Sandstone and Ocean

And for the ultimate eye candy: The Mauritius Collection from Penelope Penzo

Emily Saladier  from the Mauritius Collection

Louise Saladier  from the Mauritius Collection

Oval Platter from the Mauritius Collection

Salad/Dessert Plate #1 from the Mauritius Collection

Dinner Plate #1 from the Mauritius Collection

Dinner Plate #4 from the Mauritius Collection